Backups, endpoint detection & response, password management, monitoring, and compliance documentation, built for practices that can't afford downtime or a HIPAA violation. Local, mobile, same-day.
Not a medical practice? See our general business IT →
Backups, endpoint protection, password management, and compliance documentation, all delivered locally, on-site, with honest pricing. General business IT also available.
One local technician. No ticket queues. I set up and maintain the technical safeguards your practice needs to protect patient data, and I'm the one who picks up when something breaks.
Fast, reliable networks: WiFi, switches, VPNs, and cabling designed for how your practice works.
Endpoint protection, patch management, and security hardening, monitored remotely so threats get caught before they cause damage.
Not in healthcare? We support any small business too.
“Sean is the man! Scheduled appointment within 24hrs, fixed everything, fair pricing, and great customer service. Highly recommend!”
“Great service, very professional, highly recommend.”
“Great owner, clear communication and transparent pricing. Highly recommended! Sean is your guy!”
I started Tech Detective because too many North Idaho practices and small businesses were getting bounced between IT companies they'd never met in person. You'd open a ticket and wait. I wanted to do it differently.
When something breaks, you call my cell. I remember your setup from last time, I drive to you, and I don't leave until it works. That's the whole model.
Managed IT starts at $150 per person, per month, and covers 24/7 monitoring, endpoint protection, encrypted backups, a business password manager, and business-hours support. Medical and dental practices add a flat $100/month HIPAA compliance package on top, covering compliance documentation, risk-assessment support, and quarterly reviews, for up to 5 covered users. Larger practices get a custom quote.
No. Everything is month-to-month with no minimum term. If Tech Detective isn't the right fit, you can cancel anytime.
Same-day response during business hours. When you're down, I show up fast, most issues get resolved same-day, whether that's remote or on-site.
The $100/month HIPAA compliance package covers the compliance documentation, risk-assessment support, and quarterly security reviews used to demonstrate HIPAA technical safeguards. It sits on top of the base managed IT plan (monitoring, EDR, backups, password management), which every client gets regardless of industry.
Not at all. I support any small business in North Idaho, not just medical and dental practices. See general business IT services →
Sandpoint, Ponderay, Sagle, Dover, and the rest of Bonner County, plus North Idaho generally. I'm mobile and come to you.
Book a free 30-minute consultation. No pressure, no jargon, just honest advice about what your practice actually needs.
