About Tech Detective
Local IT Help You Can Actually Reach.
No call centers. No waiting on hold. No different tech every time. Just one person who knows your setup, answers your calls, and shows up when you need them.
No call centers. No waiting on hold. No different tech every time. Just one person who knows your setup, answers your calls, and shows up when you need them.
I started Tech Detective because I wanted to offer North Idaho businesses something straightforward: local IT support that actually shows up, communicates clearly, and treats every job like it matters.
After five years in the area I saw a real need for reliable, accessible tech support. Most small businesses here don't have an IT person. They have whoever in the office is best with computers, and a pile of problems everyone has learned to work around.
"That's what I'm building here."
I'm Sean, the owner of Tech Detective. When something breaks, you call me directly, not a helpdesk, not a ticket system. I either fix it remotely or I'm on my way to your location.
No surprise fees. No jargon. Just IT that works, from someone you can trust.
I'm based in North Idaho and come directly to your location. No shipping equipment off, no waiting for a tech to fly in.
When you're down, you need help now, not in three days. I prioritize urgent issues and aim to respond same day, often within hours.
I tell you what things cost upfront. No surprise invoices, no hidden fees. If I can't fix it, you don't pay.
You deal with one person: me. I know your systems, your preferences, and I'm accountable for the work. No passing the buck.
I explain what's wrong and what I'm doing in terms that make sense. No jargon, no talking down. Just clear communication.
No packages you have to buy into. Most work is billed by the job or by the hour, and you hear the number before I start.
I'm mobile and cover a wide area across the North Idaho Panhandle. I come to you, so there's no shop to drive to. If you're not sure whether I reach your location, just call and I'll tell you straight.
On-site visits are available throughout the region. Remote support is available anywhere, no matter how rural.
Send me a message. No pressure, no jargon, just an honest conversation about what your business needs.
